Return policy

If the customer has taken over the goods and canceled the purchase, he must return the goods to the company within 14 days from the day of receipt at the address. After the period of 14 days, the company is not obliged to accept the returned goods. 
The company must make the refund no later than 14 days after receiving the goods. 
Returned products must be unused and undamaged. The customer must carefully read the instructions and rules for returning the goods and write them on the return form provided with the goods. We consider returns if:

  • the product is not damaged
  • the product does not smell of cigarettes, perfumes, food, sweat, etc.
  • All decals are still attached and there are no signs of any attempt to move them
  • the product has no traces of make-up, deodorant, fake / spray-yellow or any other stains
  • the product is free of pet hair

Along with the returned product, you must send a copy of the original invoice and fill out the return form that you received in the product package.

If the customer sends the item/s to be exchanged for a different size, color or model, the company will send the item requested as soon as possible. If there is a difference in price, the company will charge the difference to the customer when picking up the shipment. If, on the other hand, the company owes the customer, the company will return the difference to the customer’s IBAN or will deduct that amount from the delivery amount, which is 5 EUR (37,67 kn). 
Doktor Drvko L.L.C. responds to actual factory errors of purchased products in the online store .  
After we receive your package, it takes a few working days to review and process it. If the returned products do not comply with the regulations, we will immediately contact your email address. If the products were returned in accordance with our regulations, we will contact your email address with the notification that the refund has been made. Refunds are made via IBAN.

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